Returns & Refunds Policy

At SafetyGel, we want you to shop with confidence. If something isn't quite right with your order, we're here to help.

We offer a 30-day returns policy, giving you 30 days from the date you receive your order to request a return.

Returning an Item

If you've changed your mind or ordered the wrong product, you can request a return within 30 days of delivery.

To qualify for a return under our 30-day policy, products must be:

• Unused, uncontaminated and in their original condition.

• Returned in their original packaging, where possible.

• Accompanied by proof of purchase or an order number.

We understand that you may need to inspect your purchase. Your statutory consumer rights, including your right to cancel an eligible online order within 14 days of delivery, are unaffected by these conditions.

How to Request a Return

To arrange a return, please email sales@safetygel.co.uk with your order number and the details of the product you wish to return.

Our team will provide instructions and the appropriate returns address. Where applicable, we can also arrange a return shipping label.

For change-of-mind returns, customers are responsible for return postage unless otherwise agreed. If your product is faulty, damaged or incorrect, we will cover reasonable return costs or arrange collection where appropriate.

Please contact us before sending your return so that we can help ensure it is handled correctly.

Damaged, Faulty or Incorrect Products

We take care to ensure every order reaches you in excellent condition.

If your order arrives damaged, contains the wrong product or appears to be defective, please contact us as soon as possible at sales@safetygel.co.uk.

Where possible, include your order number, a brief description of the issue and photographs of the affected product.

We'll assess the problem and arrange an appropriate solution, which may include a replacement, refund or another remedy in accordance with your statutory rights.

Hygiene & Safety Considerations

As SafetyGel products are designed for absorbing and containing liquids, including potentially hazardous or biological waste, some products may not be suitable for return once used or contaminated.

For safety reasons, please do not send back products that have been used in contact with bodily fluids, chemicals, sharps waste or other potentially hazardous substances without contacting us first.

Where products are supplied with a hygiene seal and are unsuitable for return once unsealed for health or hygiene reasons, statutory change-of-mind cancellation rights may not apply after the seal has been broken.

These restrictions do not affect your statutory rights if an item is faulty, damaged or not as described.

Refunds

Once your return has been received and assessed, we'll notify you of its status.

Approved refunds will be issued to your original payment method.

For returns made under your statutory cancellation rights, refunds will be processed within 14 days of receiving the returned goods or acceptable evidence that they have been sent back, whichever is earlier.

For other approved returns, we aim to process refunds within 14 days of receiving the returned items.

Please allow additional time for your bank or payment provider to process the refund.

Exchanges

If you've ordered the wrong product or would prefer a different item from our range, please get in touch.

The simplest option is usually to return the original product and place a new order for your preferred item.

If your product is faulty or incorrect, we'll help arrange an appropriate replacement where applicable.

Your Statutory Rights

Under the UK Consumer Contracts Regulations, consumers purchasing eligible products online generally have the right to cancel their order within 14 days of receiving their goods, without providing a reason.

After notifying us of cancellation, you have a further 14 days to send the goods back.

We may make a deduction from the refund if goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law.

Your rights under the Consumer Rights Act 2015, including those relating to faulty or misdescribed products, are unaffected by this policy.

Statutory consumer cancellation rights do not generally apply to purchases made on behalf of a business, although our returns policy may still apply subject to any separately agreed business terms.

Need Assistance?

We're always happy to help with any questions about your order, returns or product suitability.

Email: sales@safetygel.co.uk

Telephone: 0161 274 1080

Our team will be happy to assist you.