Shipping & Delivery Policy

At SafetyGel, we believe delivery should be simple, reliable and transparent. That's why we include free tracked UK delivery with every online order, with no unexpected shipping charges at checkout.

Free UK Delivery

All orders delivered to eligible UK addresses qualify for FREE standard shipping, with no minimum order value.

• Delivery cost: FREE

• Shipping service: Tracked 48

• Estimated transit time: 2–3 working days after dispatch

• Tracking: Available for dispatched orders

Our Tracked 48 service aims to deliver within 2–3 working days of dispatch. Please note that this is an estimated delivery time rather than a guaranteed delivery date.

Order Processing & Dispatch

Orders are processed during our normal working days, Monday to Friday, excluding UK bank holidays.

We aim to prepare and dispatch orders as promptly as possible. Processing times may vary depending on product availability and order volumes.

Once your order has been dispatched, you'll receive a shipping confirmation with tracking information where available.

If we anticipate a significant delay in fulfilling your order, we'll contact you as soon as possible.

Delivery Delays

Although we do our best to ensure your order arrives promptly, occasional delays may occur due to courier disruptions, adverse weather, bank holidays or other circumstances outside our control.

If your order hasn't arrived within the expected timeframe, please get in touch and we'll be happy to investigate.

Your statutory rights regarding delayed or undelivered orders remain unaffected.

Incorrect or Incomplete Delivery Addresses

Please double-check your delivery details before completing your order.

If you notice a mistake after placing your order, contact us as soon as possible at sales@safetygel.co.uk.

We'll do our best to update your details before dispatch, although we cannot guarantee changes once a parcel has entered the delivery network.

Missing or Damaged Deliveries

We take care to package our products securely to help ensure they reach you in excellent condition.

If your order arrives damaged, appears incomplete or has not been delivered, please contact us at sales@safetygel.co.uk with your order number and details of the issue.

We'll investigate and work with you to arrange an appropriate resolution, including a replacement or refund where applicable.

International Deliveries

Our free delivery offer applies to eligible UK delivery addresses only.

For enquiries regarding international shipping, please contact our team before placing your order. We can discuss available delivery options, shipping costs and estimated timescales for your location.

Business & Bulk Orders

For larger orders, recurring requirements or business-to-business enquiries, please get in touch directly.

As part of the Datesand Group, SafetyGel supports customers across healthcare, scientific research, industrial applications and other professional sectors.

Our team will be happy to discuss your requirements and suitable delivery arrangements.

Contact Us

If you have any questions about shipping, delivery or an existing order, we're here to help.

Email: sales@safetygel.co.uk

Telephone: 0161 274 1080

Website: www.safetygel.co.uk

For information about returning products, please refer to our Returns & Refunds Policy.